Order Help Desk

Have a problem with ordering? No worries - we'll get it straightened out.

Can I change or cancel my order?

Yes, you can change your order. If you want to add or delete items from your order that has not yet shipped, contact me via the chat on the main web page as soon as possible so that I can make the changes to your order and either issue a refund or send an invoice for the difference. 

And yes, you can cancel non-custom items on your order for a full refund if they have not been shipped. Once your package has been shipped, you may return the unwanted and unused item(s) within 7 days of receipt and be refunded for the order minus any shipping costs incurred. Once I receive it and ensure it is in new condition, I will issue a refund on returned item(s). Return shipping is at the customer's expense. 

Cancellations are not accepted on custom orders.

I entered the wrong shipping address - help!

No problem! If you entered the wrong shipping address and your item has not yet shipped, please send me the updated information ASAP and I can make the change and get it shipped to the correct address.

While I understand how easy it is for this to happen, if the package has already shipped there are limited options I can offer on my end to accommodate the mistake and respect the limited resources of my small, home-based business.

1. If/when your item is returned to me I can then have it shipped to the correct address. However, the customer is responsible for the cost of the item to be re-shipped and any shipping costs incurred by Sparrow Handmade for the returned package.

2. If you ordered a ready-made item (not custom), if/when the item is returned to me I can cancel and refund the order minus any shipping costs incurred for the returned package and the original shipping cost.

If the item is not returned to me I am unable to process a return or replacement.