Order Help Desk
Have a problem with ordering? No worries - we'll get it straightened out.
Can I cancel my order?
Yes - you can cancel off-the-shelf items for a full refund if it has not been dispatched. Once it has shipped, you may return the unused item(s) within 7 days of receipt and be refunded for the order minus any postal costs incurred for the returned package and the original shipping cost.
Cancellations are not accepted on custom orders.
I entered the wrong shipping address - help!
If you entered the wrong shipping address and your item has not yet shipped, please send me the updated information ASAP and I can make the change and get it shipped to the correct address.
While I understand how easy it is for this to happen, if the package has already shipped there are limited options I can offer on my end to accommodate the mistake and respect the limited resources of my small, home-based business.
1. If/when your item is returned to me I can then have it shipped to the correct address. However, the customer is responsible for the cost of the item to be re-shipped and any shipping costs incurred by Sparrow Handmade for the returned package.
2. If you ordered a ready-made item (not custom), if/when the item is returned to me I can cancel and refund the order minus any postal costs incurred for the returned package and the original shipping cost.
Unfortunately if the item is not returned to me I am unable to process a return or free replacement.